Retail IT Support Specialist

FAO Schwarz New York, NY

Our Story so far Founded in 1862, F.A.O Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America’s oldest brands, we have provided this wonder to families for more than 150 years.   


Our Vision is that we passionately curate an ever-evolving World of Wonder brought to life through our extraordinary people, experiences and products to create everlasting memories for all.  


We drive quality and innovation, offering one-of-a-kind playthings and creating cherished memories for generations of children. We are more than a toy store.  We are a place where toys come to life.  


We have mastered the art of showmanship and grand merchandising, and we are pioneers of crafting the concept of in-store experiences which are driving the future of retail today.   


Our Values    

Passion - Do what you love and love what you do.    

Engaging - Make the first move. 

Integrity - Do the right thing, even when no one is looking. 

Collaborative - Support each other, win as a team. 

Adaptability - Roll with the Punches!  

Driven - Be BOLD and go BEYOND. 

Accountability - Own it!  


The Job 

The Retail IT Support Specialist will be responsible for supporting the store, corporate team computer systems, POS devices, printers, data communications networks and all related application programs between store, corporate and ECommerce. The Retail IT Support Specialist will work in collaboration with leaders and partners to ensure that all teams are equipped with the technology to achieve goals and objectives.  Candidates will have experience working with IT systems such as Teamwork Retail (or similar Point of Sale system), Shopify (or similar Ecommerce system), Apple devices, PC based systems, network equipment, Audio/Visual equipment, and various other IT equipment.  Candidates should have a proven track record of deploying, maintaining, and integrating IT equipment. 


Responsibilities and Expectations 

  • Responsible for the maintenance, configuration and reliable operation of computer systems and network servers. 

  • Support store on planning and executing various IT projects in collaboration with our Corporate IT support team. 

  • Ensure that all in store equipment is controlled, functioning, cycle counted, stored in a safe place, and repaired and updated as needed.  This could include our Point of Sale (POS) Systems, devices such as computers, printers, phones, walkie-talkies, ePOS systems on iOS devices, store experiences, and any additional technology that supports our day-to-day store business needs. 

  • Upgrade company network software programs each time there is an update released. 

  • Provide IT Support in a timely and efficient manner to store and corporate team. 

  • Monitor changing network technology and deliver a technology update to the management team each quarter. 

  • Maintain and monitor essential IT operations including operating systems, POS systems and applications, email systems, security systems, software and hardware. 

FAO Schwarz is an EEO employer - M/F/Vets/Disabled
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