Character – FAO Schwarz Flagship Store
Our Story so far Founded in 1862, F.A.O
Schwarz is one of the oldest and most iconic toy retailers in the world.
Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full
of extraordinary, one-of-a-kind toys from all over the world. His dream became
a reality, and as one of America’s oldest brands, we have provided this wonder
to families for more than 150 years.
Our Vision is that we passionately curate an
ever-evolving World of Wonder brought to life through our extraordinary people,
experiences and products to create everlasting memories for all.
We drive quality and innovation, offering
one-of-a-kind playthings and creating cherished memories for generations of
children. We are more than a toy store.
We are a place where toys come to life.
We have mastered the art of showmanship and
grand merchandising, and we are pioneers of crafting the concept of in-store
experiences which are driving the future of retail today.
Passion - Do what you love and love what you do.
Engaging - Make the first move.
Integrity - Do the right thing, even when no one is looking
Collaborative - Support each other, win as a team
Adaptability - Roll with the Punches!
Driven - Be BOLD and go BEYOND
Accountability - Own it!
The Experience Character will report to the
Sales Manager and works closely with the sales lead to drive, execute and
deliver FAO Schwarz, exclusive experiences. As a
character you will being alive our experiences, you will live and breathe your
role while interacting with children and the toys, where you take them on a
journey and ensuring engaged and enthralled.
Roles that will be played:
Joey or Jenna- Pit Crew
Craig or Celine – Toy Soldiers
Mark or Maia - Adoption Team
Professor Atlas “The Mad Scientist – Discovery
Perry or Carol- Musical Maestro
Other Characters and
functions may be included based on business needs.
- Provide exceptional customer service
- Perform all branded experiences consistently
according to FAO Schwarz Standards and Scripts.
- Must be able to improvise.
- Be a confident performer, who can
perform in front of large audiences as well as having one on one experiences with
the purpose of creating sales.
- Perform in character costumes (Large,
bulky, hot costumes for long periods of time).
- Promote a fun, energized and comfortable
atmosphere for customers.
- Ability to demonstrate one product for a full shift and reach/exceed
unit sales quantity targets
- Acting, dance, and music training/experience
- Actively engaging with customers and attentive to all customer needs.
- Work in all zones in the store to ensure sales
floor is in-stock and organized.
- Stock shelves on the salesfloor when needed.
- Support the front end with assisting with cashier
transactions and send sales
- Must be able to speak professionally
and be professionally silly.
- Must be able to work in an ever-changing environment, exposure to outdoor elements (Cold/humidity/heat).
- Customer service experience in a retail
- Previous acting or experience.
- Ability to move and/or lift push and pull over 25
- A sense of whimsy, a nostalgia for toys, and a
fondness for the FAO Schwarz brand
- Excellent collaboration, communication, time
management, adaptability, drive for results, influence for impact, analytical,
and interpersonal skills
- Proven ability to lead and remain positive,
resilient, adaptable, and succeed in a fast paced, public facing retail environment
- Must be able to work, days, nights and weekends.
- A BIG Smile!
The job description and other aspects of the job listed on this
job posting should not be construed to contain every function/responsibility
that may be required to be performed by an associate in this job. Associates
are required to perform other related functions as assigned.
Why You Should Work for Us
- We encourage a sense of
whimsy, wonderment, play, and an engaging and theatrical environment
- You’re never treated like
a number or task; you’ll look forward to coming to work every day to see your
- Growth opportunities are
FAO Schwarz is an equal
opportunity employer and complies with all applicable federal, state, and
local fair employment practices laws. FAO Schwarz strictly prohibits and
does not tolerate discrimination against employees, applicants, interns, or any
other covered persons, on the basis of age, race, color, religion, creed,
national origin including ancestry, ethnicity, sex including pregnancy, gender
identity, and transgender status, gender, physical or mental disability,
including gender dysphoria and similar gender-related conditions, alienage or
citizenship status, military status, including past, current, or prospective
service in the uniformed services, genetic information, predisposing genetic
characteristics, marital status, partnership status, domestic violence victim
status, familial status, actual or perceived sexual orientation, unemployment
status, caregiver status, credit history, salary history, or any other category
protected by applicable federal, state and local laws, with respect to hiring,
promotion, discipline, firing, compensation, benefits, or other terms,
conditions or privileges of employment. If you need a reasonable accommodation in the application or hiring
process, or during the course of your employment, please contact Site Human
Resource Manager or Flagship Store Director at firstname.lastname@example.org.